Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | Thank You SO much! Thank You SO much. I had a print made for my brother and his future wife of the engagement pictures i took for them. I made them into a collage and gave them the 16x16 canvas for Christmas. They loved it and so did I. The website was so easy to use and i received my print in 3 business days... during the Christmas rush! I will definitely be ordering again!
Thank you
Jaimie Moon, Cold Lake, AB | A sign of a good business? Thank you for working with me on getting the print to its proper coloring. It looks great. It is said that a sign of a good business is how they handle things when they go wrong. I'm glad we were able to work it out and I appreciate your efforts in working with me on this.
Thank you,
Vazel, | Happiness I'm all finished framing and I just wanted to let you know it all went well. Love your frames and great service, I'll certainly order from you again!
Thanks,
Kakoo, |