Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.  
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose. 
Deeply dissatisfied.
  Roger,  |   My latest order a 40x40 inch frame has an imperfection on it! I’m so disappointed. I need to hang my solo exhibition on March 28 so there isn’t time for a replacement
  Ruth M.,  |   great framing- Thank you very much
  stuart L,  |  Very impressed. Thanks so much for the excellent customer service and communication. I am so glad to have found your company online. Very impressed.
Best ...
  Mere,  |