Excellent customer service
Excellent customer service, prompt delivery and high standards!!! I will definitely be placing more orders. Thank you
Zuhal, Sydney, Australia |
Pros:Solid workmanship Delivered in the quoted time frame Cons: We were never asked to choose a matte colour when we came into your office to spec out the job. Due to blue samples on the wall that have the trim colour the same as the matte colour we thought we would be getting the same colour on the edge and the matte. At some point the person putting together our order should have realized that we had not selected a matte colour. At that point work should have stopped to find out what we wanted. We should have been called to find out what colour we would want the matte to be. Why would one of your workers make that decision without knowing our taste? My wife did receive a call that the walnut colour we chose for our art was no longer available but that a very close option was found. My wife asked if there was an opportunity for us to come and have a look. We were told that was not possible. The matte colour your worker selected is nowhere close to the original walnut colour we selected. A discount was provided as we expressed our surprise and disappointment when picking up our art. We really had no option. The work could not be reversed. Our only option was to buy the images again and start over. We would be out 100\'s of dollars. The colour your worker selected for us does not work well in our room. Additionally we were told that hardware to hang our art was provided. We only opened the smaller image when picking up our art as the larger image was packed too well to open. When I did not see the hardware in the smaller image and asked, we were told that hardware for both pieces were in the packaging of the larger image. I just called your office and asked about the hardware and was told now it would to be included. Very disappointed in the communication with your company and the results of this project.
Rick R., | Thank you
Hello there my name is Cori G. and I would like to thank you very much for such a beautiful job on your product i purchased. My friend was very elated and said it was the best Birthday gift she has ever received in her life, and I believe it may be the best present I ever bought someone, this is all because of your wonderful work, looking forward to using your services again and share with my friends what you guys are up to down there, thanks again.
Sincerely Cori
Cori, |
The frame arrived in great shape. Excellent packing! It met/exceeded expectations and I appreciate all the hardware included. Made my part of the framing job easy! You folks are pros, thank you!
Ruth Kepron, |
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